Privacy policy

1. Information We Collect

When you visit our website or make a purchase, we collect necessary personal details to process your order, including:

  • Personal identification information (Name, email address, phone number).

  • Delivery and billing information (Shipping address, payment details).

  • Technical data (IP address, device type, browsing patterns, and cookie preferences).

2. How We Use Your Information

We use the information collected exclusively to deliver our products and improve your shopping experience, including:

  • Processing orders, facilitating payments, and coordinating delivery via our shipping partners.

  • Sending order confirmations, dispatch updates, and tracking details.

  • Providing customer support regarding sizing, returns, or product inquiries.

  • Sending promotional communications and product updates (only if you have opted in).

3. Payment & Data Security

  • We utilise encrypted, PCI-compliant payment gateways (including credit card processors, Apple Pay, Google Pay, and AfterPay) to process transactions securely.

  • We do not store raw credit card details on our servers.

4. Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers who assist in operating our website, managing payment processing, and fulfilling orders (e.g., e-commerce hosting platforms, payment gateways, and logistics/postage providers).

5. Cookies

Our website uses cookies to maintain your shopping cart session, remember preference settings, and analyse site traffic to optimise performance. You may disable cookies through your browser settings, though some website features may not function as intended.

6. Your Rights & Contact

Under applicable privacy laws (including Australian Privacy Principles), you have the right to access, update, or request the deletion of your personal information held by us.

For any privacy-related requests or questions regarding your personal data, please contact us at info@nomarkactive.com.au